Sales accountability
A colleague recently asked me to complete a review of a sales team of one his clients. What I found was surprising, but sadly, not very unusual.
- Average time to respond to new sales inquiries: 2.2 days
- Rate of missed deadlines for quotes and bids: 41.8%
- Likelihood of not communicating customer needs to support departments: 68.1%
- Median time to respond to customer email: 5.2 hours
Some of these findings may surprise you, and in other cases, perhaps not.
How does your business stack up? Given this economy, can you afford to be anything less than 110% customer centric and laser-beam focused on the needs of your customers and prospective customers?
This is a big part of our work at Confidential Counselor. Please email me if we can be of assistance to you.
