Do customers love you?
My driveway was woefully in need of seal coating. Some of my neighbors got together and engaged “John” to do many driveways on our street for a lower rate. Besides the coating work, I asked John about applying a patch to one area of my driveway that was torn up.
John advised that he could apply “cold mix” but could not guarantee how long it would last. Thinking that my driveway always gets torn up in the winter due to snow plowing, as I told John, if I could get 6 months out of it, I would be happy. He felt that six months would be no issue.
Unfortunately the cold mix remedy didn’t even last a week so I called John for advice. He called “Ken”, a friend of his who did similar work but does “hot mix” instead. John said that he would be over to dig out the cold mix at 7am and that Ken would be over around 10am to apply the hot mix.
Sure enough both men showed up as promised and did what they said that they would do, and, in fact, John insisted on refunding me $50 of the money that I paid!
As a result of all of this I am recommending John and Ken to EVERYONE that I possibly can and doing whatever I can to drum up business for them.
Do you go the extra mile for your clientele? Are your customers/clients this committed to helping you? What do people say about you, and your business?
If you answered “no” to either, or both of these first two questions, and/or you don’t know the answer to the third, I highly encourage you to email me today for a free consult!
